Term and Conditions

Last updated: [Insert Date]

Welcome to Cozy Fashion Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website at www.npealfashion.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

Cozy Fashion Shop caters to discerning customers who appreciate:

• Premium cashmere and knitwear for men, women, and children
• Timeless wardrobe staples including cardigans, coats, dresses, and knitwear
• Quality craftsmanship and comfortable elegance
• International shipping to most global regions (excluding parts of Asia and remote areas)

2. Website Use

2.1 Access and Accounts

You may browse our site without registration. To make purchases, you’ll need to create an account with accurate, current information.

2.2 Intellectual Property

All content on this site, including designs, text, and imagery, is owned by Cozy Fashion Shop or our licensors. You may not reproduce, distribute, or create derivative works without our express permission.

2.3 Acceptable Use

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Disrupt the functionality of our site
• Use automated systems to extract data

3. Orders and Payments

3.1 Product Information

We take care to accurately represent our products through:

• Detailed descriptions of materials (primarily premium cashmere)
• Clear sizing information
• High-quality product images

Colors may vary slightly due to monitor settings. If you have specific questions about a product, please contact us before ordering.

3.2 Making Purchases

To complete an order:

1. Select your items and add them to your cart
2. Proceed to checkout and enter shipping details
3. Choose your preferred payment method
4. Review your order carefully before payment

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our systems.

3.4 Order Confirmation

After placing an order, you’ll receive:

• An immediate email acknowledgment
• A follow-up confirmation when your order is processed (within 1-2 business days)

4. Shipping and Delivery

4.1 Processing Time

We carefully prepare each order within 1-2 business days. During peak seasons, processing may take slightly longer.

4.2 Shipping Options

We offer two shipping methods:

Method	Cost	Carrier	Delivery Time
Standard Shipping	£12.95	DHL or FedEx	10-15 business days after dispatch
Free Shipping	Free on orders over £50	EMS	15-25 business days after dispatch

4.3 International Orders

For customers outside the UK:

• Customs fees are the customer’s responsibility
• Delivery times are estimates and may vary
• Some regions (parts of Asia and remote areas) may not be serviced

5. Returns and Exchanges

5.1 Our Returns Promise

We want you to be completely satisfied. You may return most items within 15 days of receipt if they:

• Are in original condition with all tags attached
• Have not been worn or washed
• Are in the original packaging

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Legwear (leggings & trousers)
• Gift sets

Exceptions are made for faulty items.

5.3 Returns Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. Wait for approval and instructions
3. Repackage items securely with all original tags and packaging
4. Ship to: Cozy Fashion Shop Returns, 68 Gerrard St, London, GB EC5W 7OR

5.4 Refunds

Refunds will be:

• Processed within 5 business days of receiving your return
• Issued to your original payment method
• Exclusive of original shipping costs (unless item is faulty)

6. Customer Responsibilities

As our valued customer, we ask that you:

• Provide accurate information when creating accounts and placing orders
• Review order details carefully before payment
• Inspect deliveries promptly upon arrival
• Follow care instructions for your garments
• Contact us promptly with any concerns

7. Our Liability

Cozy Fashion Shop shall not be liable for:

• Delays caused by third-party carriers or customs
• Incorrect addresses provided by customers
• Minor color variations due to monitor settings
• Wear and tear from improper garment care

Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

8. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website with the effective date noted at the top.

10. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Contact Us

For questions about these terms or any aspect of our service:

Cozy Fashion Shop
68 Gerrard St
London, GB EC5W 7OR
Email: [email protected]