At Cozy Fashion Shop, we extend the same care to your shopping experience as we do in crafting our premium cashmere collections. Our shipping and returns policies are designed with comfort and ease in mind, mirroring the qualities of our garments.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving it. During peak seasons, processing may take slightly longer, but we’ll keep you informed.

Shipping Options

We offer two reliable shipping methods to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping: £12.95 via DHL or FedEx – delivery within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50 via EMS – delivery within 15-25 business days after dispatch

You’ll receive tracking information once your order is dispatched. For international orders, please note that customs fees are the customer’s responsibility.

Please Note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Returns Promise

We want you to be completely satisfied with your Cozy Fashion Shop purchase. If any item doesn’t meet your expectations, you may return it within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must be:

  • In original condition with all tags attached
  • Unworn and unwashed
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Legwear (leggings & trousers)
  • Gift sets

Unless these items are faulty. All children’s items must be returned with original hygiene seals intact.

Simple Returns Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with the following details:

Subject: Return Request – Order #[Your Order Number]

Dear Cozy Fashion Shop Team,
I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– Item Name:
– Size:
– Reason for Return:
Please advise on the next steps.
Kind regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package Your Items

Once approved, repackage your items securely in the original packaging, including all tags and protective covers. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

Send your return package to:

Cozy Fashion Shop Returns
68 Gerrard St
London, GB EC5W 7OR

We recommend using a tracked shipping service. Return shipping costs are the customer’s responsibility unless the item is faulty.

Exchange Process

For exchanges, please indicate your preferred alternative item in your return request. We’ll process your exchange once we receive the original item, subject to availability.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You will receive email confirmation when your refund is processed

Faulty Items

In the rare event you receive a faulty item, please contact us immediately with photos of the issue. We’ll arrange a free return and either repair, replace, or refund the item at your preference.

International Returns

For our global customers:

  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Return shipping times vary by location

Should you have any questions about our shipping or returns policy, our London-based customer care team is always happy to assist at [email protected].

We value your trust in Cozy Fashion Shop and are committed to ensuring your complete satisfaction with every purchase, just as we’re committed to crafting garments that become cherished wardrobe staples.