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At Cozy Fashion Shop (“we”, “us”, or “our”), we approach your privacy with the same care we devote to crafting our premium cashmere collections. Just as our garments are designed for comfort and longevity, we’ve built this policy to protect your personal information with enduring commitment. This Privacy Policy explains how we collect, use, and safeguard your data when you visit npealfashion.com.

1. Information We Collect

We collect information that helps us provide our signature London atelier service:

  • Personal Details: Name, email address, shipping address, and contact number when you make a purchase or create an account
  • Payment Information: Encrypted transaction details (we never store full payment card numbers)
  • Preferences: Size selections, wish lists, and product interests to personalise your experience
  • Technical Data: IP address, browser type, and device information for security and optimisation
  • Communication Records: Correspondence with our customer care team

2. How We Use Your Information

Like the precise stitching in our cardigans, we use your data with careful attention to detail:

  • Process orders for our cashmere collections and gift sets
  • Provide tailored recommendations based on your browsing history
  • Improve our website functionality and customer service
  • Send carefully curated marketing communications (only with your consent)
  • Prevent fraudulent activity and enhance security measures
  • Comply with legal obligations in the UK and internationally

3. Data Sharing & Disclosure

We treat your information with the discretion expected of a luxury brand:

  • Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, PayPal, JCB), shipping, and IT services
  • Legal Requirements: When necessary to comply with laws or protect our rights
  • Business Transfers: In the event of a merger or acquisition, with appropriate confidentiality protections

We never sell your personal information to third parties.

4. International Data Transfers

While we serve customers globally (excluding some Asian and remote regions), your data is primarily processed in the UK. When international transfer is necessary, we implement safeguards equivalent to UK GDPR standards.

5. Data Security

We protect your information with the same dedication we apply to our 100% cashmere fabrics:

  • 256-bit SSL encryption for all transactions
  • Regular security audits and vulnerability testing
  • Limited employee access to personal data
  • Secure storage with reputable cloud providers

6. Your Rights

You maintain control over your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure under certain circumstances
  • Restriction: Limit how we use your data
  • Objection: Opt-out of marketing communications
  • Portability: Receive your data in a structured format

To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – small files that enhance your browsing experience like the perfect finishing touch on our roll necks:

  • Essential Cookies: Necessary for site functionality and secure checkout
  • Performance Cookies: Help us improve site performance
  • Functional Cookies: Remember your preferences and selections
  • Marketing Cookies: Show relevant ads (only with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Children’s Privacy

While we offer exquisite children’s collections, our website is not designed for users under 16. We do not knowingly collect children’s data without parental consent.

9. Policy Updates

We may update this policy periodically, just as we refine our seasonal collections. Significant changes will be communicated via email or website notice.

10. Contact Us

For privacy inquiries or to speak with our London-based team:
Cozy Fashion Shop
68 Gerrard St, London, GB EC5W 7OR
Email: [email protected]

Thank you for trusting Cozy Fashion Shop with your personal information. We value this privilege as much as we value crafting garments that become cherished wardrobe staples.