At Cozy Fashion Shop, we believe in transparent communication and effortless experiences. Below you’ll find answers to common queries about our premium cashmere and natural fiber collections, delivery services, and customer care.

“Just as our garments adapt to your lifestyle, our policies are designed to suit your needs—from conscious delivery options to thoughtful returns.”

Product Information

What makes Cozy Fashion Shop’s products special?

Our seasonless collections feature premium cashmere and natural fibers crafted with timeless elegance in mind. Each piece is designed in our London atelier for enduring quality that becomes softer with wear, like your favorite sweater.

Do you offer clothing for men and children?

Yes, our thoughtfully curated range includes:

  • Menswear: Polos & T-shirts, Roll necks, Cardigans
  • Childrenswear: Boys and Girls collections
  • Family matching styles in Cardigans and Coats & Jackets
How should I care for my cashmere garments?

We recommend hand washing in cool water with mild detergent, laying flat to dry. Avoid wringing or hanging. Our eco-conscious packaging includes care instructions with every shipment.

Ordering & Account

How do I create an account?

While checkout is possible without an account, registered customers enjoy faster ordering and order tracking. Simply click “Register” during checkout and provide your email address.

Can I modify my order after placing it?

To maintain our efficient 1-2 business day processing time, order modifications must be requested immediately via [email protected]. We cannot guarantee changes once processing begins.

Payment Methods

What payment options do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?

Absolutely. We use industry-standard encryption and never store your full payment details on our servers.

Shipping & Delivery

What are my delivery options?

We offer two conscious delivery solutions:

  1. Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 days after dispatch
  2. Complimentary Shipping: For orders over £50 via EMS, delivered in 15-25 days
All orders are processed within 1-2 business days from our London atelier.
Which countries do you ship to?

We deliver globally, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm availability.

How can I track my order?

You’ll receive email updates at each stage, including a tracking number once dispatched. Track directly through DHL, FedEx or EMS’s websites.

Returns & Exchanges

What is your return policy?

We offer a 15-day return window from receipt date. Items must be unworn, with tags attached, in original packaging. Please contact [email protected] to initiate returns.

Where should I send returns?

Returns should be sent to our London workshop at:
68 Gerrard St, London, GB EC5W 7OR
We recommend using tracked shipping as we cannot be responsible for lost returns.

How long do refunds take?

Once received at our atelier, refunds are processed within 5 business days and typically appear in your account within 7-10 business days.

For further assistance, our London-based customer care team is always pleased to help at [email protected] or via the contact form on our website.